Refunds and returns policy

Refunds and Returns Policy

Last update: 24/7/2024

1. Introduction

At myastrologist.aiWe are committed to quality service and customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we have established this refunds and returns policy to assist you.

2. Refund conditions

You can request a refund up to 15 days after the date of purchase, subject to the following conditions:

• You haven't taken the free trial
• You've subscribed to our service, and for some reason you didn't like your horoscope.
• You have encountered technical problems that prevent you from using the service correctly, despite our support team's attempts to resolve them.

3. Refund Request Procedure

To request a refund, please follow the steps below:

1. Contact our customer service department at [contact e-mail address] with details of your purchase, including the date of purchase, the order number, and a description of the problem encountered.
2. Our support team will review your request and may ask for additional information if necessary.
3. If your request is approved, the refund will be made to the same payment method used for the original purchase. Refunds may take up to 10 business days to process.

4. Exceptions

Refunds will not be granted in the following cases:

• Refund requests made after 15 days from the date of purchase.
• Services already fully used or consumed.
• Refund requests for non-technical reasons, except in the case of exceptional conditions approved by our support team.

5. Changes to the Policy

We reserve the right to change this refunds and returns policy at any time. Any changes will be posted on this page, and we encourage you to review this policy regularly to stay informed of any updates.

6. Contact

If you have any questions about this refunds and returns policy, please contact us at :

myastrologist.ai

administration@hacking-reality.fr